Generating genuine leads with the Google My Business (GMB)

Generating genuine leads with the Google My Business (GMB) page involves several strategic steps to optimize the profile, engage with customers, and leverage GMB features effectively.

Generating genuine leads with the Google My Business
Generating genuine leads with the Google My Business

Here’s a comprehensive guide:

Optimize the Profile:

Complete Information:

Fill out every section of the GMB profile, including the business name, address, phone number, website, and business hours. 

Ensure the information is accurate and up-to-date.


Choose the most appropriate primary and secondary categories for the business to help potential customers find.


Add relevant attributes (e.g., “wheelchair accessible,” “free Wi-Fi”) to provide more details about the business.

Business Description

Write a compelling and keyword-rich business description that highlights what sets the business apart.

Photos and Videos:

Upload high-quality photos and videos of the business, products, services, and team. Regularly update the gallery to keep it fresh and engaging.

Encourage and Manage Reviews

Request Reviews:

Encourage satisfied customers to leave positive reviews on the GMB page. 

Request reviews via email, social media, or during in-person interactions.

Respond to Reviews:

Engage with the customers by responding to their reviews, both positive and negative. 

Thank them for their feedback and address any concerns promptly and professionally.

Monitor Reviews:

Regularly check for new reviews and maintain a high overall rating to build trust with potential leads.

Utilize Google Posts

Regular Updates:

Use Google Posts to share updates, promotions, events, and news about the business. 

These posts appear in the GMB profile and can attract potential leads.


Include strong call-to-action (CTA) buttons (e.g., “Learn More,” “Call Now,” “Buy”) in the posts to encourage users to take immediate action.

Leverage GMB Messaging

Enable Messaging:

Activate the messaging feature on the GMB profile to allow customers to send direct messages. 

This can lead to immediate interactions and conversions.

Prompt Responses:

Respond to messages promptly to show potential leads that are attentive and ready to assist.

Monitor Insights and Analytics

Track Performance:

Use the insights and analytics provided by GMB to monitor how customers find and interact with the profile. 

This includes metrics like searches, views, clicks, and calls.

Adjust Strategies:

Analyze the data to understand what’s working and what’s not. 

Adjust the strategies based on these insights to continually improve the lead generation efforts.

Maintain Consistency Across Online Platforms

NAP Consistency:

Ensure the business Name, Address, and Phone number (NAP) are consistent across all online platforms, including the website, social media, and online directories. 

This consistency helps with local SEO and builds credibility.

Engage with the Community

Q&A Section:

Regularly monitor and respond to questions in the Q&A section of the GMB profile. 

Provide helpful and accurate information to potential customers.

Local SEO:

Focus on local SEO strategies, such as optimizing for local keywords, obtaining local backlinks, and engaging with local customers, to increase the visibility in local search results.

Advertise on Google

Google Ads Integration:

Consider running Google Ads campaigns to promote the GMB profile. 

Local search ads can help the business appear at the top of local search results, increasing visibility and lead generation.

Add Products and Services

Detailed Listings:

List all the products and services on the GMB profile with detailed descriptions and prices. 

This allows potential customers to see what to offer directly from the profile.

Utilize Special Features

Special Offers

Use the “Offers” feature to highlight special promotions and deals to attract more leads.


If applicable, enable the booking feature to allow customers to schedule appointments directly through the GMB profile.

By these strategies, optimize the Google My Business profile to attract genuine leads and convert them into loyal customers.